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Thank you so much for the quick response, as to a follow up to the previous answer how long must I use the shampoo mask(is it safe for sensitive skin) and must I use the ointment on my face only on the affected areas?

You are safe to use it as a regular shampoo as it was specifically developed for sensitive skin.  The ointment can safely be used over the entire bosy and also on the face as a moisturiser and for healing.